FAQs

Q: Can I return the item if it doesn't work for me?

A: To start a return, please contact us at support@protogoods.com. 

Q: How do I check the status of my order?

A: You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our  Track Order page.

Q: Are ProtoGoods products cruelty-free and eco-friendly?

A: Yes, all our products are cruelty-free, and we prioritize sustainable packaging to reduce environmental impact.

Q: How should I choose the right skincare product for my skin type?

A: Our product descriptions include information to help you find the best match for your skin needs. If you need additional guidance, feel free to reach out to our customer support.

Q: Can pregnant women use ProtoGoods products?

A: Yes, ProtoGoods products are generally safe for use during pregnancy. Our products were made with natural, gentle ingredients to ensure the highest quality and safety standards. However, we always recommend consulting with your healthcare provider before using any new skincare products during pregnancy to ensure they are suitable for your individual needs.

Q: What payment methods are accepted?

A: We accept major credit cards, PayPal, and other secure payment methods available at checkout.

Q:  How can I get in contact with you?

A: We handle customer service through email.  Click Here to open up a chat with us and let us know if you have any questions or concerns.